Data Deletion Instructions
Effective Date: April 23, 2025
At BDO MX, we respect your privacy and are committed to protecting your personal data. If you have communicated with us through WhatsApp and would like to request the deletion of your data from our systems, please follow the instructions below.
How to Request Data Deletion
To request deletion of your personal data, please send an email to:
📧 legal.digital@bdomexico.com
Subject: Data Deletion Request
Please include the following information:
- Your full name
- Your phone number used in the WhatsApp conversation
- A clear request for deletion of your personal data
This helps us identify your records and ensure that we fulfill your request securely.
What Happens After Your Request
-
Confirmation
You will receive a confirmation email within 5 business days acknowledging your request. -
Verification
We may ask for additional verification to confirm your identity and prevent unauthorized deletion. -
Deletion Process
Once verified, we will:- Remove your contact data and messages stored in our Odoo system
- Delete or anonymize any data used for internal analytics (where possible)
- Inform you via email when the process is complete
The deletion process will be completed within 30 days of confirmation.
Important Notes
- Data deletion may limit or prevent future support or service continuity.
- We may retain certain data if required by law (e.g., accounting records, fraud prevention).
- This process does not remove your data from WhatsApp or Meta’s servers. Please contact WhatsApp directly to manage data stored by Meta.
Questions?
If you have any concerns or need assistance with the process, contact us at:
📧 legal.digital@bdomexico.com